Frequently Asked Questions

To get a Selco trade card account, simply fill out our registration form and supply one of the following proofs of business:
Business Card Letterhead Compliment Slip Certificate of Incorporation Your Company Invoice/Order Form VAT Certificate Tax Related Document CSCS card Tenancy Agreement (Landlords) Tenancy Deposit Protection Certificate Liability Insurance Certificate Company Bank Statement Check A Trade Reference Alternative Merchant Invoice CITB Web Log In Page Company Website Mybuilder.com Profile Accountant Confirmation Letter Van Signage Floor Plans and Blue Prints Payslips (Trade Company) Estate Agent's Correspondence (For Landlords) Official Sub Contractor Job Specification

For branch purchases, we accept the following payment forms:
Cash Visa Visa Debit MasterCard Selco Credit Account

For online purchases Selco accept the following payment forms:
Visa Visa Debit MasterCard Selco Credit Account (if you register for Credit Account Management online)

We're happy to refund any unopened and unused products within 28 days upon production of the original receipt/invoice. A re-stocking charge of 15% will be applied. Bespoke items (mixed paint etc.) are excluded. For a full list of exclusions see the Terms & Conditions of Trade. We don't accept returns on any bagged products, e.g. Plaster or Cement.

If you have a problem with your online order and need to return it, please use our contact us form to request an order refund form. For more information about our online order returns, click here.

All the information held by us about your company is for internal use only and remains strictly confidential. From time-to-time we may use it to contact you regarding goods or services that might be of interest to you. If you'd rather not be contacted with offers, please either write to the Selco Support Centre or use our online contact form to have your information removed from our database.

If you'd like to update your details, simply speak to a member of the team in-branch or write to: Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW. You'll need to tell us your account number before we can make any changes. Alternatively, get in touch with us using our contact form.

If you'd like to close your account, please write to Customer Administration, Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK, Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.

To view a copy of the Selco Terms and Conditions page here. To view a copy of the Selco Direct Website Terms and Conditions, click here.

Speak to a member of the team at your local branch to book a convenient day for delivery. Currently we only delivery to sites within our trading area. See our delivery page for more information.

We do! Please speak to a member of the team at your local Selco branch to arrange a delivery. See our delivery page for more information.

Where possible we deliver your products the next working day. Contact your local branch to find out more about our delivery time frames. Find your local branch.

Delivery charges depend upon products and distance covered. Contact your local branch directly for rates on delivery. Click here to find your local branch or see our delivery page for more information.

If you need assistance loading your vehicle with heavy or awkward items, please notify a member of the team who will arrange for specially trained staff to help.

We aim to offer our customers the full range of products they need for each and every job. Though we stock thousands of items, due to space restrictions it's sometimes not possible to hold everything in stock. If you need something that you can’t find on the shelf, speak to a member of the team in your local branch. They'll source the product from one of our recognised suppliers.

The waiting time for a special order can vary from product to product, supplier to supplier. A member of the team at the branch you ordered from will be able to give you a lead time indication.

Call your local branch and a member of the team will check our system for stock levels for you. Click here to visit our branch page.

Ask a member of the team in-branch, and they'll either show you where you can find the product/s you're looking for, or source it if unavailable/out of stock.

First contact the branch you purchased the goods from as certain items need to be inspected on site by the manufacturer or returned to the manufacturer for inspection prior to any exchange or refund being approved. We're happy to exchange or refund any faulty item subject to the manufacturer's inspections, or inspection in-branc, and upon production of the original receipt within 28 days. This does not affect your statutory rights.

Our special offer products change on a regular basis, both nationwide and at individual branches. Click here to see our latest offers. Alternatively, pick up a monthly offer leaflet in your local branch.

Facilities differ depending on the branch you're in. We provide paint mixing, sheet timber cutting, brick-matching, a kitchen design service, materials conversion & calculation, and delivery. We also have on-site cafes and van-sized parking. To find out what trade services your local Selco branch currently has available, visit our branch page here to locate it.

We always aim to be open when you need us - bank holidays are no exception! Opening times differ between branches and as on occasion we have to close for things such as stock-taking, it's a good idea to either check with your branch or see the relevant branch page for opening and closing times.

Please refer to our careers site for information about our vacancies. Click here to view our latest vacancies.

Please first contact the branch concerned and speak to a member of the team regarding your concern or complaint. If you're unable to visit or contact your local branch, you can either email us using our contact form, or write to us at Customer Relations, Selco Builders Warehouse , FREEPOST RTCY-CHJG-TKYK, Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.

Your feedback, good or bad, always helps us to improve. Send feedback using our contact us form, or write to Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK,Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.